Table 2 Descriptive statistics for servicer user characteristics and call/contact characteristics (frequency (%) unless otherwise stated)
Characteristics | Helpline n = 552 (51.2%) | Online Media n = 526 (48.8%) | Total n = 1078 |
|---|---|---|---|
Service user characteristics | Frequency (%) | ||
Age | |||
under 24 | 8 (1.5%) | 22 (4.2%) | 30 (2.8) |
25–34 | 290 (52.5%) | 292 (55.5%) | 582 (54.0%) |
over 35 | 190 (34.4%) | 148 (28.1%) | 338 (31.4%) |
missing | 64 (11.6%) | 64 (12.2%) | 128 (11.9%) |
Number of children, median (range) | 2 (2–5) | 2 (1–8) | 2 (1, 8) |
First time mother | |||
Yes | 340 (61.6%) | 259 (49.2%) | 599 (55.6%) |
No | 141 (25.5%) | 194 (36.9%) | 335 (31.1%) |
missing | 71 (12.9%) | 73 (13.9%) | 144 (13.4%) |
Age of child at time of call/contact | |||
0–2 weeks | 101 (18.3%) | 22 (4.2%) | 123 (11.4%) |
over 2 weeks − 8 weeks | 159 (28.8%) | 93 (17.7%) | 252 (23.9%) |
over 8 weeks − 6 months | 101 (18.3%) | 114 (21.7%) | 215 (19.9%) |
over 6 months − 1 year | 66 (12.0%) | 89 (16.9%) | 155 (14.4%) |
over 1 year − 2 years | 40 (7.3%) | 86 (16.4%) | 126 (11.7%) |
over 2 years | 10 (1.8%) | 42 (8.0%) | 52 (4.8%) |
not recordeda | 11 (2.0%) | 16 (3.0%) | 27 (2.5%) |
missing | 64 (11.6%) | 64 (12.2%) | 128 (11.9%) |
Feeding method | |||
exclusive breastfeeding/breastmilk | 256 (46.4%) | 205 (39.0%) | 461 (42.8%) |
mixed feeding (breast and formula) | 119 (21.6%) | 61 (11.6%) | 180 (16.7%) |
formula feeding | 8 (1.5%) | 3 (0.6%) | 11 (1.0%) |
complementary foods (child receiving breastmilk and other foods) | 88 (15.9%) | 184 (35.0%) | 272 (25.2%) |
exclusively solids (child eating solid foods, no breastmilk provided) | 14 (2.5%) | 2 (0.4%) | 16 (1.5%) |
don’t know | 2 (0.4%) | 5 (1.0%) | 7 (0.7%) |
missing | 65 (11.8%) | 66 (12.6%) | 131 (12.2%) |
Breastfed older children | |||
yes | 107 (19.4%) | 147 (28.0%) | 254 (23.6%) |
no | 42 (7.6%) | 55 (10.5%) | 97 (9.0%) |
not applicable | 328 (59.4%) | 253 (48.1%) | 581 (53.9%) |
don’t know | 1 (0.2%) | 5 (1.0%) | 6 (0.6%) |
missing | 74 (13.4%) | 66 (12.6%) | 140 (13.0%) |
Education | |||
GCSE (or equivalent) | 17 (3.1%) | 41 (7.8%) | 58 (5.4%) |
A level (or equivalent) | 57 (10.3%) | 85 (16.2%) | 142 (13.2%) |
degree | 214 (38.8%) | 173 (32.9%) | 387 (35.9%) |
postgraduate degree | 179 (32.4%) | 127 (24.1%) | 306 (28.4%) |
otherb | 15 (2.7%) | 24 (4.6%) | 39 (3.6%) |
don’t know | 2 (0.4%) | 6 (1.1%) | 8 (0.7%) |
missing | 68 (12.3%) | 70 (13.3%) | 138 (12.8%) |
Marital status | |||
married | 319 (57.8%) | 276 (52.5%) | 595 (55.2%) |
living with partner | 147 (26.6%) | 144 (27.3%) | 291 (27.0%) |
in relationship | 3 (0.5%) | 12 (2.3%) | 15 (1.4%) |
single | 13 (2.4%) | 21 (4.0%) | 34 (3.2%) |
otherc | 4 (0.7%) | 6 (1.1%) | 10 (0.9%) |
missing | 66 (12.0%) | 67 (12.7%) | 133 (12.3%) |
Ethnicity | |||
White | 409 (74.1%) | 424 (80.6%) | 833 (77.3%) |
Asian | 41 (7.4%) | 17 (3.2%) | 58 (5.4%) |
Black | 7 (1.3%) | 1 (0.2%) | 8 (0.7%) |
Mixed | 19 (3.4%) | 14 (2.7%) | 33 (3.1%) |
Other | 10 (1.8%) | 3 (0.6%) | 13 (1.2%) |
missing | 66 (12.0%) | 67 (12.7%) | 133 (12.3%) |
English as a first language | |||
yes | 432 (78.2%) | 430 (81.8%) | 862 (80.0%) |
no | 56 (10.1%) | 30 (5.7%) | 86 (8.0%) |
missing | 64 (11.6%) | 66 (12.6%) | 130 (12.1%) |
Call/contact characteristics | |||
Number of times callers had previously contacted the NBH services, median (IQR) | 2 (1, 3) | 2.5 (1, 5) | 2 (1, 4) |
How easy did you find it to get through to a volunteer / to use the NBH social media service? | |||
difficultd | 58 (10.5%) | 4 (0.8%) | 62 (5.8%) |
neither easy nor difficult | 56 (10.1%) | 9 (1.7%) | 65 (6.0%) |
somewhat easy | 111 (20.1%) | 35 (6.7%) | 146 (13.5%) |
extremely easy | 299 (54.2%) | 453 (86.1%) | 752 (69.8%) |
missing | 28 (5.1%) | 25 (4.8%) | 53 (4.9%) |